Remote U.S.A. Based
Customer Service Representatives
Hoosier Admin
Streamline Your Business Operations with Hoosier Admin
GET YOUR TIME BACK. FOCUS ON GROWING YOUR BUSINESS. INCREASE YOUR REVENUE. INCREASE YOUR RETENTION.
We wear many hats
How we can help your business:
Manage Incoming Leads
1
Project Booking
2
Schedule Manager
3
Review Requester/Replier
4
Client Follow Up
5
Lead Source Management
6
PERSONALIZED SERVICES
Timely Response and Multi-Channel Communication Strategy for Incoming Leads Including Phone, Text, and Email. Additional Contact Touch Points Exceeding Industry Standards. Efficiently Manage Sales Pipeline to Ensure a Smooth Flow of Leads and Clients Facilitate Appointments and Project Scheduling Develop and Implement Tailored Action Plans for New Leads, Ensuring Timely Outreach within 24 Hours. Proactively Manage Pending Clients, Conducting Thorough Follow Up to Secure Project Bookings. Professionally Handle Incoming Calls: Promptly Addressing Inquiries or Routing to the Appropriate Channels. Conduct Outbound Calls for Strategic Follow Up and Seamless Client Communication. Facilitate Job Bookings and Handle Payment Transactions Using your Preferred Electronic System. Develop and Manage Action Plans, Conversion Plans, Connection Plans, and Templates Strategically Request Five Star Reviews from Satisfied Clients to Bolster your Business Reputation.
How we help
APPOINTMENT MANAGEMENT
Clients Receive Prompt & Friendly Assistance when they Call. Enabling them to Book Appointments and Obtain Answers to the Inquiries Without Delay. Pre-Qualification of Leads using your Personalized Criteria, Streamlining the Appointment Booking Process and Ensuring Optimal use of Resources. Seamless Scheduling Directly on your Calendar, Adhering to your Preferences and Availability. Management of Cancellations and Reschedule Requests, Maintaining Flexibility and Accommodating Changes with Professionalism and Ease.
SOURCE SUPPORT
Attend to Paid and Organic Lead Sources. Ensure Prompt Responses and Active Engagement to Foster Positive Client Interaction. Submit for Refunds and Credits As Needed, Adhering to Company Policies and Procedures. Appealing Refund and Credit Denials when Appropriate. Maintain Relationships with Lead Source Account Managers and Teams to Stay Informed of Updates and Changes. Upload Photos, Curate Project Showcases, and Proactively Request Reviews to Enhance Visibility and Credibility within the Industry.
How would you like
to add $35K-$150K to your business?
Our Team
At Hoosier Admin, our top priority is providing exceptional customer service to all of our clients. Our team is dedicated to ensuring that all of your administration needs are met, with a strong emphasis on attention to detail and professionalism. We pride ourselves on going above and beyond to meet your needs and exceed your expectations.
Contact us today to experience the Hoosier Admin difference.
Hoosier Admin is Fantastic! They have great customer service, and they are very passionate about what they do. Ever since we hired Hoosier Admin, our leads to appointments scheduled improved by over 10%. Highly Recommend
-Savannah F.
Sheila and her team are amazing and always go above and beyond for my clients and employees. Having an admin that is dedicated and passionate about helping us grow and build our community is so important and we appreciate the support
-Patrick D.
Hoosier Admin goes above and beyond to help me when I have questions or need help with any situation. They are professional and courteous when dealing with customer service. If they say they are going to do something, it gets done! I highly recommend Hoosier Admin!